Multilingual corporate receptionists to welcome visitors to your offices in Brussels

What is a corporate receptionist?

A corporate receptionist runs the front desk of your offices and takes care of every visitor to your company. She receives clients, candidates and partners, lets their contact know they have arrived, answers the switchboard, signs people in and receives deliveries. For a client, a candidate or a partner, she is often the first contact with your company, well before the first meeting.

At Protéine, this role goes to profiles selected for their organisational skills, their discretion and their languages. Since 1996, our teams have welcomed guests at more than 25,000 events in Brussels and across Belgium, and they bring the same high standards to the front desk of your premises.

What does a receptionist do day to day?

The role combines several tasks that often happen at the same time:

• Welcoming visitors: greeting each person, checking their appointment, letting their contact know and seating them while they wait.
• The switchboard: answering calls, screening them, taking messages and transferring to the right department.
• The visitor log and badges: signing people in, issuing access badges and applying your security rules.
• Post and deliveries: receiving parcels, logging them and passing them on to the recipients.
• Directions: guiding visitors and new employees around your premises.

A good receptionist knows how to prioritise: the visitor who is waiting comes before the parcel, the urgent call before the routine message. This sense of priorities is exactly what we look for during selection.

Corporate receptionists in Brussels: why languages matter

In Brussels, the same front desk sees French-speaking, Dutch-speaking and international visitors in a single day. Welcoming each of them in their own language shows straight away that your company is at home in its environment.

Our receptionists speak French, Dutch and English. If your visitors speak other languages, we can bring in profiles on request who speak German, Spanish, Italian or other languages. Let us know in your request so that we choose the right profile.

Which companies use an external receptionist?

The need arises in every organisation that receives visitors on its premises: head offices, consultancies, offices of institutions and international associations, business centres. In every case, welcoming visitors to a company comes with the same requirements: punctuality, a polished appearance, discretion about what is said and seen at the front desk, and strict compliance with the building's access rules. We match the profile to your environment: a very formal welcome for an institutional headquarters, a warmer one for a company that sees a lot of candidates.

Receptionist cover: holidays, absence or extra support

Your front desk cannot close because your receptionist is on holiday. We step in in three situations:

• Planned cover: holidays, training or a scheduled absence, for a day, a week or several weeks.
• Unexpected absence: our 24/7 emergency line is always available, and we look for an available profile as quickly as possible.
• One-off support: an open day, a general meeting or a visiting delegation, when your usual front desk is no longer enough.

For planned cover, allow around 5 working days. If you wish, we make sure the same person comes back for each replacement: she already knows your procedures, your teams and your regular visitors.

Corporate reception: when the event takes place on your premises

A launch, an end-of-year reception or a visit from an important client turns your front desk into the entrance to an event. The receptionist then keeps control of building access and the switchboard, while a Protéine event welcome team takes care of guest registration, the cloakroom and directions. A single coordinator manages the whole set-up.

How we prepare your receptionist

Before the assignment starts, your Protéine coordinator gathers everything there is to know with you: working hours, welcome procedure, security rules, badge management, list of contacts, switchboard instructions and handling of deliveries. The receptionist receives this information before her first day, so she is fully operational from opening time.

Throughout the assignment, the coordinator remains your single point of contact. If an instruction changes, you tell the coordinator, who makes sure it is applied.

What makes the difference at your front desk

A community of more than 1,900 hosts, hostesses and stewards from which we choose the profiles best suited to a corporate environment. You can build a list of preferred profiles to see the same faces again.

Full Belgian compliance: contracts, Dimona declarations and NSSO (ONSS) obligations are handled by us. You receive a single invoice and have no paperwork to deal with.

Guaranteed continuity: a 24/7 emergency line, and a back-up plan in case of absence.

Protéine works in Brussels, Flanders and Wallonia. Tell us what you need: you will receive a free, no-obligation quote within 24 business hours.