Professional event cloakroom staff in Brussels, taking care of every coat from arrival to departure

What is an event cloakroom?

An event cloakroom is the space where your guests leave their coats, bags and luggage during the event, and the team that runs it. It seems secondary until the moment it stops working: a twenty-minute queue on arrival at a gala or when leaving an evening event is enough to leave a bad memory, however good everything else was.

At Protéine, the cloakroom is run by event cloakroom staff selected for their speed, their organisation and their courtesy. Since 1996, we have supported more than 25,000 events in Brussels and across Belgium.

How does a well-run cloakroom work?

An efficient cloakroom relies on a simple organisation, prepared before doors open:

• Set-up: layout of the rails, numbering, an area for luggage and a clear route for the queue.
• Check-in: taking the coat or bag and handing out a numbered ticket.
• Safekeeping: a space that is supervised at all times throughout the event.
• Return: finding every item in seconds thanks to storage by number.

It all comes down to the storage method: a well-numbered cloakroom empties far faster than one where items are hung at random.

Event cloakroom staff in Brussels: handling the peaks at galas and evening events

At an evening event, guests do not trickle in: almost all of them arrive within the same half hour, and they leave together at the end. These two peaks determine the size of the team, far more than the total number of guests.

We add staff at arrival and departure times, then scale the team down during the event if the running order allows. Your coordinator draws up this schedule with you, based on the timings and the layout of the venue.

Luggage room: congresses, seminars and multi-day events

At a congress, many participants arrive straight from the station or the airport, suitcase in hand. A luggage room lets them attend the sessions without being weighed down. We run it with the same ticket system as the cloakroom, in a separate space for bulky items. If needed, our runners carry the luggage there from the entrance.

How many people do you need at the cloakroom?

To size the team, we start from a few simple questions:

• Do guests all arrive at once, or spread out over time?
• Do they leave all at once at the end of the evening, or gradually throughout the event?
• Do you also need to handle luggage or bulky items?
• Is the cloakroom already equipped, or does equipment need to be provided?

Your Protéine coordinator puts the set-up together with you during the briefing, then sends you a free, no-obligation quote within 24 business hours.

A cloakroom that reflects your event

The cloakroom is part of your guests' experience, just like the welcome. Our teams greet every guest in French, Dutch or English, and wear an outfit agreed with you: accessories can pick up the colours of your event thanks to our Mix & Match system and more than 50 accessory colours. At a gala, a launch or a brand evening, the cloakroom becomes a carefully managed touchpoint rather than a simple drop-off point.

Cloakroom and welcome: one single team

The cloakroom is often located just after the welcome desk. At many events, we put together a single team for registration, cloakroom and directions, managed by a single coordinator. Our event hostesses can reinforce the cloakroom at peak times, then return to their posts. For you, that means one point of contact; for your guests, a smooth journey.

How far in advance should you book your cloakroom staff?

Allow 5 to 10 working days depending on the size of the event. This lead time lets us select the right profiles, check the venue layout and available equipment with you, and then brief the team 24 to 48 hours before doors open. For a last-minute request, call our 24/7 emergency line: we will look for an available team as quickly as possible.

What makes the difference at your cloakroom

A community of more than 1,900 hosts, hostesses and stewards from which we choose quick, organised profiles who stay that way under pressure.

No surprises on the day: a 24/7 emergency line, and a back-up plan in case of a last-minute absence.

Full Belgian compliance: contracts, Dimona declarations and NSSO (ONSS) obligations are handled by us.

Protéine works in Brussels, Flanders and Wallonia, for a single evening as well as a congress lasting several days.